{"id":867,"date":"2021-06-19T18:02:36","date_gmt":"2021-06-19T16:02:36","guid":{"rendered":"http:\/\/lumynescence.fr\/?page_id=867"},"modified":"2023-06-23T16:07:42","modified_gmt":"2023-06-23T14:07:42","slug":"gerer-les-relations-difficiles","status":"publish","type":"page","link":"https:\/\/lumynescence.fr\/index.php\/gerer-les-relations-difficiles\/","title":{"rendered":"G\u00e9rer les relations difficiles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"867\" class=\"elementor elementor-867\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78c91b1 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"78c91b1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33814a0\" data-id=\"33814a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4de937a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4de937a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b96c1fa\" data-id=\"b96c1fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2359e93 elementor-widget elementor-widget-image\" data-id=\"2359e93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"353\" src=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/conflits2-768x353.jpg\" class=\"attachment-medium_large size-medium_large wp-image-917\" alt=\"\" srcset=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/conflits2-768x353.jpg 768w, https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/conflits2-300x138.jpg 300w, https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/conflits2-1024x470.jpg 1024w, https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/conflits2-1536x705.jpg 1536w, https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/conflits2-2048x940.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b0954bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b0954bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-ab1a385\" data-id=\"ab1a385\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-280bfd8 elementor-widget elementor-widget-text-editor\" data-id=\"280bfd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Comment g\u00e9rer les situations conflictuelles\u00a0? Tout un art\u00a0!! et tous, ne sommes pas artistes mais nous pouvons le devenir. G\u00e9rer les conflits c\u2019est savoir d\u00e9j\u00e0 se comprendre, savoir ce qui peut, chez nous, \u00eatre source de conflits. C\u2019est \u00e9galement savoir comprendre l\u2019autre dans ses attentes et ses besoins.<br \/><br \/><\/em>Objectifs de la formation :<\/p><p>&#8211; se positionner en confiance dans la relation et d\u00e9velopper son assertivit\u00e9<br \/>&#8211; passer du d\u00e9saccord au malentendu<br \/>&#8211; acqu\u00e9rir les outils permettant une meilleure gestion des conflits<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e6f064 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"4e6f064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8221\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-8221\" aria-expanded=\"false\">Programme<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8222\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8222\" aria-expanded=\"false\">Format<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8223\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8223\" aria-expanded=\"false\">Les +<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-8224\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8224\" aria-expanded=\"false\">Modalit\u00e9s p\u00e9dagogiques<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-8221\" aria-expanded=\"false\">Programme<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8221\" tabindex=\"0\" hidden=\"false\"><ul><li>Module 1\u00a0:<p>a) Prise de conscience de ses valeurs et de ses besoins<br \/>b) Prise de conscience des valeurs et besoins de l\u2019autre<br \/>c) Identification ce qui d\u00e9pend de l\u2019environnement\u00a0(\u00e9conomique, social, culturel, \u00e9cologique\u2026)<br \/>d) Identification des filtres de perception de chacun(e)\u00a0\u00a0<\/p><\/li><\/ul><ul><li>Module 2\u00a0:<ol><li>Identification des \u00e9motions<\/li><li>Prise de recul pour g\u00e9rer l\u2019\u00e9motion li\u00e9e au conflit\u00a0\u00a0<br \/><br \/><\/li><\/ol><\/li><li>Module 3\u00a0:<ol><li>Ce que le \u2018oui\u2019 et le \u2018non\u2019 impliquent<\/li><li>La communication sur sa part de responsabilit\u00e9<\/li><\/ol><\/li><\/ul><p>La m\u00e9thode OSBD<\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8222\" aria-expanded=\"false\">Format<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8222\" tabindex=\"0\" hidden=\"hidden\"><ul><li>Pr\u00e9requis<br \/>\u00catre \u00e0 l\u2019\u00e9coute de l\u2019autre et savoir prendre du recul<br \/><br \/><\/li><li>Modalit\u00e9s d&rsquo;acc\u00e8s handicap\u00e9 :<\/li><\/ul><p>Nous choisissons des salles PMR accessibles par les transports en commun et \u00e0 proximit\u00e9 de lieux de restauration\/h\u00e9bergement.<\/p><p>LumYnescence est particuli\u00e8rement sensible \u00e0 l\u2019int\u00e9gration des personnes en situation de Handicap. Le r\u00e9f\u00e9rent handicap est C\u00e9cile Fontaine : cecilefontaine@lumynsescence.fr<\/p><p>Contactez-nous au minimum un mois avant la formation pour que nous puissions \u00e9tudier ensemble les possibilit\u00e9s de compensation disponibles et modalit\u00e9s de participation ou vous mettre en contact avec les associations d&rsquo;aide pour permettre votre participation.<br \/><br \/><\/p><ul><li>Modalit\u00e9s d\u2019inscription<br \/>Avant toute inscription, un entretien personnalis\u00e9 est propos\u00e9 afin d\u2019accompagner l\u2019apprenant dans ses motivations et ses d\u00e9marches<br \/><br \/><\/li><li>Lieu &amp; dates<br \/>Pessac et alentours<br \/>Dates\u00a0: voir sur le site<br \/><br \/><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8223\" aria-expanded=\"false\">Les +<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8223\" tabindex=\"0\" hidden=\"hidden\"><p>Une mise en pratique imm\u00e9diate des acquis par des jeux de r\u00f4les \u00e0 partir de situations concr\u00e8tes apport\u00e9s par les participants<\/p><p>Exp\u00e9rimenter en s\u2019appuyant sur la diversit\u00e9 des apprenants pour s\u2019exercer g\u00e9rer les conflits.<\/p><p>Une mise en pratique lors des intersessions pour s\u2019exercer<\/p><p>D\u00e9finition et mise en place d\u2019un plan d\u2019action SMART<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-8224\" aria-expanded=\"false\">Modalit\u00e9s p\u00e9dagogiques<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-8224\" tabindex=\"0\" hidden=\"hidden\"><p>Approche interactive et exp\u00e9rientielle<br \/>Plus de 70 % du temps est consacr\u00e9 \u00e0 l\u2019exp\u00e9rimentation et au debrief sur l\u2019exp\u00e9rimentation<br \/><br \/><br \/>Moyens p\u00e9dagogiques et techniques :<br \/>Accueil des stagiaires dans une salle d\u00e9di\u00e9e \u00e0 la formation<br \/>Mise \u00e0 disposition de documents supports. <br \/>Auto-\u00e9valuation et feedbacks sur les prestations<br \/>Mod\u00e9lisation de la pratique et debrief. <br \/>Dispositif de suivi de l&rsquo;ex\u00e9cution &amp; de l&rsquo;\u00e9valuation des r\u00e9sultats de la formation : Feuilles de pr\u00e9sence, questions orales, formulaires d&rsquo;\u00e9valuation de la formation et remise d\u2019une attestation de formation.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-46ebacb\" data-id=\"46ebacb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3625ee7 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"3625ee7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5671\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5671\" aria-expanded=\"false\">INTER<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5672\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5672\" aria-expanded=\"false\">INTRA<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5673\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5673\" aria-expanded=\"false\">SUR MESURE<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5671\" aria-expanded=\"false\">INTER<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5671\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5671\" tabindex=\"0\" hidden=\"false\"><p>Pour qui\u00a0?<br \/>Toutes personnes souhaitant am\u00e9liorer sa communication<\/p><p><em>Inscription personnelle<\/em><\/p><p>En pr\u00e9sentiel<\/p><p>R\u00e9f\u00e9rence : REF-4-2023<\/p><p>Dur\u00e9e : 1,5 jours<br \/>3 demi-journ\u00e9es (10h30)<\/p><p>\u00a0Tarif: Demander les tarifs<br \/><em>(r\u00e8glement sur fonds propres)<\/em><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5672\" aria-expanded=\"false\">INTRA<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5672\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5672\" tabindex=\"0\" hidden=\"hidden\"><p>Pour qui\u00a0?<br \/>Toutes personnes souhaitant am\u00e9liorer sa communication<\/p><p>Pour les entreprises<\/p><p>Dans vos locaux<\/p><p>R\u00e9f\u00e9rence : REF-4-2023<\/p><p>Dur\u00e9e : 1,5 jours<br \/>3 demi-journ\u00e9es (10h30)<\/p><p>Demander les tarifs<br \/><em>(Session de formation ouverte pour un groupe 6 personnes au minimum et\u00a0<\/em><em>\u00a0de 8 personnes maximum)<\/em><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5673\" aria-expanded=\"false\">SUR MESURE<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5673\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5673\" tabindex=\"0\" hidden=\"hidden\"><p>Pour qui\u00a0?<br \/>Toutes personnes souhaitant am\u00e9liorer sa communication<\/p><p>Formation sur mesure destin\u00e9e aux entreprises<\/p><p>R\u00e9f\u00e9rence : REF-4-2023<\/p><p>Demander les tarifs<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba3d3ab elementor-widget elementor-widget-text-editor\" data-id=\"ba3d3ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/10\/GERER-LES-RELATIONS-DIFFICILES.pdf\"><img decoding=\"async\" class=\"alignnone size-full wp-image-568\" src=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/Download_PDF60.png\" alt=\"\" width=\"60\" height=\"60\" \/><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Comment g\u00e9rer les situations conflictuelles\u00a0? Tout un art\u00a0!! et tous, ne sommes pas artistes mais nous pouvons le devenir. G\u00e9rer les conflits c\u2019est savoir d\u00e9j\u00e0 se comprendre, savoir ce qui peut, chez nous, \u00eatre source de conflits. C\u2019est \u00e9galement savoir comprendre l\u2019autre dans ses attentes et ses besoins. Objectifs de la formation : &#8211; se [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-867","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>G\u00e9rer les relations difficiles -<\/title>\n<meta name=\"description\" content=\"Remettre l&#039;Humain au Coeur de l&#039;entreprise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lumynescence.fr\/index.php\/gerer-les-relations-difficiles\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00e9rer les relations difficiles 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