{"id":489,"date":"2021-06-15T14:20:11","date_gmt":"2021-06-15T12:20:11","guid":{"rendered":"http:\/\/lumynescence.fr\/?page_id=489"},"modified":"2025-01-20T20:58:21","modified_gmt":"2025-01-20T19:58:21","slug":"developper-la-relation-client-par-une-communication-adaptee","status":"publish","type":"page","link":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/","title":{"rendered":"D\u00e9velopper la relation client par une communication adapt\u00e9e"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"489\" class=\"elementor elementor-489\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74082cf elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"74082cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-179de1f\" data-id=\"179de1f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8de093 elementor-widget elementor-widget-image\" data-id=\"f8de093\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/lumynescence.fr\/index.php\/accueil-lumynescence\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"159\" src=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02-300x159.png\" class=\"attachment-medium size-medium wp-image-2015\" alt=\"\" srcset=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02-300x159.png 300w, https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02.png 544w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-0f9e0bc\" data-id=\"0f9e0bc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca734c7 elementor-widget elementor-widget-heading\" data-id=\"ca734c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">C\u00e9cile FONTAINE\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9dcf32b\" data-id=\"9dcf32b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-db5e24a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db5e24a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d0bff2\" data-id=\"3d0bff2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d444f5 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"4d444f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-4d444f5\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2180\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l1g-pourquoi-lumynescence\/\" class=\"elementor-item\">LumYnescence<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2191\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l2g-qui-sommes-nous\/\" class=\"elementor-item\">Qui sommes-nous?<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2216\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l3g-ce-qui-nous-anime\/\" class=\"elementor-item\">Ce qui nous anime<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2215\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l4g-quelle-est-la-methode\/\" class=\"elementor-item\">Des m\u00e9thodes av\u00e9r\u00e9es<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2272\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l6g-nos-formations\/\" class=\"elementor-item\">Nos formations<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2448\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l6g-nos-formations\/\" class=\"elementor-sub-item\">Formation \u2013 Pr\u00e9ambule<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1743\"><a href=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2023\/06\/CATALOGUE-2023-V12.pdf\" class=\"elementor-sub-item\">Catalogue<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1739\"><a href=\"https:\/\/lumynescence.fr\/index.php\/la-gestion-du-temps-dune-gestion-subie-a-une-gestion-choisie-de-son-temps\/\" class=\"elementor-sub-item\">La gestion du temps, d&rsquo;une gestion subie \u00e0 une gestion choisie de son temps<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1740\"><a href=\"https:\/\/lumynescence.fr\/index.php\/formation-ref-md-1-2021-mieux-se-connaitre-pour-mieux-communiquer\/\" class=\"elementor-sub-item\">Mieux se conna\u00eetre pour mieux communiquer<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1742\"><a href=\"https:\/\/lumynescence.fr\/index.php\/elaboration-dune-vision-partagee-de-notre-entreprise\/\" class=\"elementor-sub-item\">Elaboration d&rsquo;une vision partag\u00e9e de notre entreprise<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1736\"><a href=\"https:\/\/lumynescence.fr\/index.php\/accompagner-les-managers-et-leurs-equipes-face-a-la-crise-2\/\" class=\"elementor-sub-item\">Accompagner les managers et leurs \u00e9quipes face \u00e0 la crise<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1741\"><a href=\"https:\/\/lumynescence.fr\/index.php\/reconnaitre-et-affirmer-son-style-de-leadership-leadership\/\" class=\"elementor-sub-item\">Reconnaitre et affirmer son style de leadership<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1737\"><a href=\"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/\" class=\"elementor-sub-item\">D\u00e9velopper la relation client par une communication adapt\u00e9e<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2273\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l7g-contact\/\" class=\"elementor-item\">Contact<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2280\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l9g-personnes-en-situation-de-handicap\/\" class=\"elementor-item\">PSH<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2010\"><a href=\"https:\/\/lumynescence.fr\/index.php\/accueil-psycho-integrative\/\" class=\"elementor-item\">Psycho-Int\u00e9grative<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Permuter le menu\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4d444f5\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2180\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l1g-pourquoi-lumynescence\/\" class=\"elementor-item\" tabindex=\"-1\">LumYnescence<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2191\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l2g-qui-sommes-nous\/\" class=\"elementor-item\" tabindex=\"-1\">Qui sommes-nous?<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2216\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l3g-ce-qui-nous-anime\/\" class=\"elementor-item\" tabindex=\"-1\">Ce qui nous anime<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2215\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l4g-quelle-est-la-methode\/\" class=\"elementor-item\" tabindex=\"-1\">Des m\u00e9thodes av\u00e9r\u00e9es<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2272\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l6g-nos-formations\/\" class=\"elementor-item\" tabindex=\"-1\">Nos formations<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2448\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l6g-nos-formations\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Formation \u2013 Pr\u00e9ambule<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1743\"><a href=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2023\/06\/CATALOGUE-2023-V12.pdf\" class=\"elementor-sub-item\" tabindex=\"-1\">Catalogue<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1739\"><a href=\"https:\/\/lumynescence.fr\/index.php\/la-gestion-du-temps-dune-gestion-subie-a-une-gestion-choisie-de-son-temps\/\" class=\"elementor-sub-item\" tabindex=\"-1\">La gestion du temps, d&rsquo;une gestion subie \u00e0 une gestion choisie de son temps<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1740\"><a href=\"https:\/\/lumynescence.fr\/index.php\/formation-ref-md-1-2021-mieux-se-connaitre-pour-mieux-communiquer\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Mieux se conna\u00eetre pour mieux communiquer<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1742\"><a href=\"https:\/\/lumynescence.fr\/index.php\/elaboration-dune-vision-partagee-de-notre-entreprise\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Elaboration d&rsquo;une vision partag\u00e9e de notre entreprise<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1736\"><a href=\"https:\/\/lumynescence.fr\/index.php\/accompagner-les-managers-et-leurs-equipes-face-a-la-crise-2\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Accompagner les managers et leurs \u00e9quipes face \u00e0 la crise<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1741\"><a href=\"https:\/\/lumynescence.fr\/index.php\/reconnaitre-et-affirmer-son-style-de-leadership-leadership\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Reconnaitre et affirmer son style de leadership<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1737\"><a href=\"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/\" class=\"elementor-sub-item\" tabindex=\"-1\">D\u00e9velopper la relation client par une communication adapt\u00e9e<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2273\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l7g-contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2280\"><a href=\"https:\/\/lumynescence.fr\/index.php\/l9g-personnes-en-situation-de-handicap\/\" class=\"elementor-item\" tabindex=\"-1\">PSH<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2010\"><a href=\"https:\/\/lumynescence.fr\/index.php\/accueil-psycho-integrative\/\" class=\"elementor-item\" tabindex=\"-1\">Psycho-Int\u00e9grative<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f937cfb elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"f937cfb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6fe4791\" data-id=\"6fe4791\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93b42a0 elementor-widget elementor-widget-heading\" data-id=\"93b42a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9velopper la relation client par une communication adapt\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ef9e1d elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"8ef9e1d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45fdf49\" data-id=\"45fdf49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c087701 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c087701\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-d2d344a\" data-id=\"d2d344a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41e7065 elementor-widget elementor-widget-text-editor\" data-id=\"41e7065\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Faire du commerce, \u00eatre commercial(e) est depuis toujours un m\u00e9tier \u00e0 multi facettes dont l\u2019une d\u2019entre elle, fondamentale, est la relation client et\/ou fournisseur. Pour aborder de la meilleure mani\u00e8re ce m\u00e9tier, il est essentiel de se conna\u00eetre soi et appr\u00e9hender les diff\u00e9rents modes de communication possibles. <br \/>Cette formation a pour but de bien cerner ses propres motivations et de pouvoir, en ayant conscience de son mode de communication, communiquer justement avec l\u2019autre.<\/em><\/p><p>Objectifs de la formation : <br \/>&#8211; Savoir d\u00e9terminer ses propres sources de motivation et rep\u00e9rer la motivation de son client. <br \/>&#8211; Apprendre \u00e0 rentrer en communication \u00e0 partir de la motivation de son client<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c308968 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"c308968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2041\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">Programme<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2042\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">Format<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2043\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2043\" aria-expanded=\"false\">Les +<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2044\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2044\" aria-expanded=\"false\">Modalit\u00e9s p\u00e9dagogiques<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2045\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2045\" aria-expanded=\"false\">Enqu\u00eate client<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2041\" aria-expanded=\"false\">Programme<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2041\" tabindex=\"0\" hidden=\"false\"><ul><li>Module 1\u00a0: D\u00e9couvrir les diff\u00e9rents leviers de communication : m\u00e9thode SONCASE<ol><li>S\u00e9curit\u00e9<\/li><li>Orgueil<\/li><li>Nouveaut\u00e9<\/li><li>Confort<\/li><li>Argent<\/li><li>Sympathie<\/li><li>Ecologie<\/li><\/ol><\/li><\/ul><ul><li>Module 2\u00a0: Approfondir l\u2019approche client selon chaque motivation<ol><li>Fa\u00e7ons de voir le monde<\/li><li>Fa\u00e7ons d\u2019agir<\/li><li>Styles de communication<\/li><li>Savoir identifier les leviers de motivation chez son interlocuteur<\/li><li>Les aspects positifs des motivations<\/li><li>Les possibles irritants des motivations<\/li><li>Lever les jugements par rapport \u00e0 certaines motivations<\/li><\/ol><\/li><li>Communiquer avec efficacit\u00e9 en fonction des motivations<ol><li>Selon les supports (face \u00e0 face, t\u00e9l\u00e9phone, mail\u2026) comment adapter sa communication<\/li><li>Savoir communiquer en s\u2019adressant \u00e0 toutes les motivations<\/li><\/ol><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2042\" aria-expanded=\"false\">Format<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2042\" tabindex=\"0\" hidden=\"hidden\"><ul><li>Pr\u00e9requis<br \/>\u00catre \u00e0 l\u2019\u00e9coute de l\u2019autre et savoir prendre du recul<\/li><li>Modalit\u00e9s d&rsquo;acc\u00e8s handicap\u00e9 :<\/li><\/ul><p>Nous choisissons des salles PMR accessibles par les transports en commun et \u00e0 proximit\u00e9 de lieux de restauration\/h\u00e9bergement.<\/p><p>LumYnescence est particuli\u00e8rement sensible \u00e0 l\u2019int\u00e9gration des personnes en situation de Handicap. Retrouvez les coordonn\u00e9es de la r\u00e9f\u00e9rente C\u00e9cile FONTAINE depuis la page<a href=\"https:\/\/lumynescence.fr\/index.php\/contact-2\/\">\u00a0Contact<\/a><\/p><p>Contactez-nous au minimum un mois avant la formation pour que nous puissions \u00e9tudier ensemble les possibilit\u00e9s de compensation disponibles et modalit\u00e9s de participation ou vous mettre en relation avec les associations d&rsquo;aide pour permettre votre participation.<\/p><ul><li>Modalit\u00e9s d\u2019inscription<br \/>Avant toute inscription, un entretien personnalis\u00e9 est propos\u00e9 afin d\u2019accompagner l\u2019apprenant dans ses motivations et ses d\u00e9marches<\/li><li>Lieu &amp; dates<br \/>Pessac et alentours<br \/>Dates\u00a0: voir sur le site<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2043\" aria-expanded=\"false\">Les +<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2043\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2043\" tabindex=\"0\" hidden=\"hidden\"><p>\u00a0<\/p><p>Une mise en pratique imm\u00e9diate des acquis par des jeux de r\u00f4les \u00e0 partir de situations concr\u00e8tes apport\u00e9s par les participants<\/p><p>Exp\u00e9rimenter en s\u2019appuyant sur la diversit\u00e9 des apprenants pour s\u2019exercer \u00e0 mieux manager<\/p><p>Une mise en pratique lors des intersessions pour s\u2019exercer \u00e0 identifier l\u2019impact de son style de management<\/p><p>D\u00e9finition et mise en place d\u2019un plan d\u2019action SMART<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2044\" aria-expanded=\"false\">Modalit\u00e9s p\u00e9dagogiques<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2044\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2044\" tabindex=\"0\" hidden=\"hidden\"><p>Approche interactive et exp\u00e9rientielle<br \/>Plus de 70 % du temps est consacr\u00e9 \u00e0 l\u2019exp\u00e9rimentation et au debrief sur l\u2019exp\u00e9rimentation<\/p><p>Moyens p\u00e9dagogiques et techniques :<br \/>Accueil des stagiaires dans une salle d\u00e9di\u00e9e \u00e0 la formation<br \/>Mise \u00e0 disposition de documents supports. <br \/>Auto-\u00e9valuation et feedbacks sur les prestations<br \/>Mod\u00e9lisation de la pratique et debrief. <br \/>Dispositif de suivi de l&rsquo;ex\u00e9cution &amp; de l&rsquo;\u00e9valuation des r\u00e9sultats de la formation : Feuilles de pr\u00e9sence, questions orales, formulaires d&rsquo;\u00e9valuation de la formation et remise d\u2019une attestation de formation.<\/p><p>\u00a0<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2045\" aria-expanded=\"false\">Enqu\u00eate client<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2045\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2045\" tabindex=\"0\" hidden=\"hidden\"><p>2020 : 99,48% de clients satisfait (Nombre de personnes s&rsquo;\u00e9tant exprim\u00e9 : 6)<\/p><p><em>\u00ab\u00a0Pour ma part j&rsquo;appr\u00e9hendais cette formation \u00e0 cause de sa dur\u00e9e, au final j&rsquo;en suis tr\u00e8s satisfait car la prestation et le rythme sont au top!\u00a0\u00bb<\/em> <br \/>Y.B.<\/p><p><em>\u00ab\u00a0Formation tr\u00e8s enrichissante, sur le plan professionnel comme sur le plan personnel. Aspect introspectif personnel int\u00e9ressant.\u00a0\u00bb<\/em><br \/>S.E<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-66a2bee\" data-id=\"66a2bee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa5cc42 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"fa5cc42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2621\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">INTER<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2622\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2622\" aria-expanded=\"false\">INTRA<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2623\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2623\" aria-expanded=\"false\">SUR MESURE<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2621\" aria-expanded=\"false\">INTER<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2621\" tabindex=\"0\" hidden=\"false\"><p>Pour qui\u00a0?<br \/>Les commerciaux juniors et exp\u00e9riment\u00e9s<\/p><p><em>Inscription personnelle<\/em><\/p><p>En pr\u00e9sentiel<\/p><p>R\u00e9f\u00e9rence : REF-3-2023<\/p><p>Dur\u00e9e : 2 jours (14h)<\/p><p>\u00a0Tarif: Demander les tarifs<br \/><em>(r\u00e8glement sur fonds propres)<\/em><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2622\" aria-expanded=\"false\">INTRA<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2622\" tabindex=\"0\" hidden=\"hidden\"><p>Pour qui\u00a0?<br \/>Les commerciaux juniors et exp\u00e9riment\u00e9s<\/p><p>Pour les entreprises<\/p><p>Dans vos locaux<\/p><p>R\u00e9f\u00e9rence : REF-3-2023<\/p><p>Dur\u00e9e : 2 jours (14h)<\/p><p>Demander les tarifs<br \/><em>(Session de formation ouverte pour un groupe 6 personnes au minimum et\u00a0<\/em><em>\u00a0de 8 personnes maximum)<\/em><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2623\" aria-expanded=\"false\">SUR MESURE<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2623\" tabindex=\"0\" hidden=\"hidden\"><p>Pour qui\u00a0?<br \/>Les commerciaux juniors et exp\u00e9riment\u00e9s<\/p><p>Formation sur mesure destin\u00e9e aux entreprises<\/p><p>R\u00e9f\u00e9rence : REF-3-2023<\/p><p>Demander les tarifs<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed698c elementor-widget elementor-widget-text-editor\" data-id=\"2ed698c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2022\/08\/FICHE-FORMATION-REF-3-2022-DEVELOPPER-LA-RELATION-CLIENT-PAR-UNE-COMMUNICATION-ADAPTEE-V2.pdf\"><img decoding=\"async\" class=\"alignnone size-full wp-image-568\" src=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2021\/06\/Download_PDF60.png\" alt=\"\" width=\"60\" height=\"60\" \/><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>C\u00e9cile FONTAINE D\u00e9velopper la relation client par une communication adapt\u00e9e Faire du commerce, \u00eatre commercial(e) est depuis toujours un m\u00e9tier \u00e0 multi facettes dont l\u2019une d\u2019entre elle, fondamentale, est la relation client et\/ou fournisseur. Pour aborder de la meilleure mani\u00e8re ce m\u00e9tier, il est essentiel de se conna\u00eetre soi et appr\u00e9hender les diff\u00e9rents modes de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-489","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>D\u00e9velopper la relation client par une communication adapt\u00e9e -<\/title>\n<meta name=\"description\" content=\"Remettre l&#039;Humain au Coeur de l&#039;entreprise\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9velopper la relation client par une communication adapt\u00e9e -\" \/>\n<meta property=\"og:description\" content=\"Remettre l&#039;Humain au Coeur de l&#039;entreprise\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-20T19:58:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02.png\" \/>\n\t<meta property=\"og:image:width\" content=\"544\" \/>\n\t<meta property=\"og:image:height\" content=\"289\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/\",\"url\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/\",\"name\":\"D\u00e9velopper la relation client par une communication adapt\u00e9e -\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/lumynescence.fr\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Logo-Luminescence-blanc-02-300x159.png\",\"datePublished\":\"2021-06-15T12:20:11+00:00\",\"dateModified\":\"2025-01-20T19:58:21+00:00\",\"description\":\"Remettre l'Humain au Coeur de l'entreprise\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/#primaryimage\",\"url\":\"https:\\\/\\\/lumynescence.fr\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Logo-Luminescence-blanc-02.png\",\"contentUrl\":\"https:\\\/\\\/lumynescence.fr\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Logo-Luminescence-blanc-02.png\",\"width\":544,\"height\":289},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/index.php\\\/developper-la-relation-client-par-une-communication-adaptee\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/lumynescence.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"D\u00e9velopper la relation client par une communication adapt\u00e9e\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/#website\",\"url\":\"https:\\\/\\\/lumynescence.fr\\\/\",\"name\":\"\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/lumynescence.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/#organization\",\"name\":\"LumYnescence\",\"url\":\"https:\\\/\\\/lumynescence.fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"http:\\\/\\\/lumynescence.fr\\\/wp-content\\\/uploads\\\/2019\\\/06\\\/Logo-Luminescence-Carr\u00e9-Centr\u00e9.png\",\"contentUrl\":\"http:\\\/\\\/lumynescence.fr\\\/wp-content\\\/uploads\\\/2019\\\/06\\\/Logo-Luminescence-Carr\u00e9-Centr\u00e9.png\",\"width\":300,\"height\":300,\"caption\":\"LumYnescence\"},\"image\":{\"@id\":\"https:\\\/\\\/lumynescence.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/linkedin.com\\\/in\\\/c\u00e9cile-fontaine-8b40b287\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"D\u00e9velopper la relation client par une communication adapt\u00e9e -","description":"Remettre l'Humain au Coeur de l'entreprise","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/","og_locale":"fr_FR","og_type":"article","og_title":"D\u00e9velopper la relation client par une communication adapt\u00e9e -","og_description":"Remettre l'Humain au Coeur de l'entreprise","og_url":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/","article_modified_time":"2025-01-20T19:58:21+00:00","og_image":[{"width":544,"height":289,"url":"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/","url":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/","name":"D\u00e9velopper la relation client par une communication adapt\u00e9e -","isPartOf":{"@id":"https:\/\/lumynescence.fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/#primaryimage"},"image":{"@id":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/#primaryimage"},"thumbnailUrl":"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02-300x159.png","datePublished":"2021-06-15T12:20:11+00:00","dateModified":"2025-01-20T19:58:21+00:00","description":"Remettre l'Humain au Coeur de l'entreprise","breadcrumb":{"@id":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/#primaryimage","url":"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02.png","contentUrl":"https:\/\/lumynescence.fr\/wp-content\/uploads\/2025\/01\/Logo-Luminescence-blanc-02.png","width":544,"height":289},{"@type":"BreadcrumbList","@id":"https:\/\/lumynescence.fr\/index.php\/developper-la-relation-client-par-une-communication-adaptee\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/lumynescence.fr\/"},{"@type":"ListItem","position":2,"name":"D\u00e9velopper la relation client par une communication adapt\u00e9e"}]},{"@type":"WebSite","@id":"https:\/\/lumynescence.fr\/#website","url":"https:\/\/lumynescence.fr\/","name":"","description":"","publisher":{"@id":"https:\/\/lumynescence.fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lumynescence.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/lumynescence.fr\/#organization","name":"LumYnescence","url":"https:\/\/lumynescence.fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/lumynescence.fr\/#\/schema\/logo\/image\/","url":"http:\/\/lumynescence.fr\/wp-content\/uploads\/2019\/06\/Logo-Luminescence-Carr\u00e9-Centr\u00e9.png","contentUrl":"http:\/\/lumynescence.fr\/wp-content\/uploads\/2019\/06\/Logo-Luminescence-Carr\u00e9-Centr\u00e9.png","width":300,"height":300,"caption":"LumYnescence"},"image":{"@id":"https:\/\/lumynescence.fr\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/linkedin.com\/in\/c\u00e9cile-fontaine-8b40b287"]}]}},"_links":{"self":[{"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/pages\/489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/comments?post=489"}],"version-history":[{"count":94,"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/pages\/489\/revisions"}],"predecessor-version":[{"id":2310,"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/pages\/489\/revisions\/2310"}],"wp:attachment":[{"href":"https:\/\/lumynescence.fr\/index.php\/wp-json\/wp\/v2\/media?parent=489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}